Shipping and Frequently Asked Questions

How long will my order take to arrive?

Orders are processed and prepared for shipment within 1-3 business days. Unless otherwise stated in the product description, we aim to ship your orders worldwide within 7-12 days from the purchase date. During special sales, we may offer a priority shipping option that can deliver your order within 6-15 days. Shipping times for all products are listed in the product descriptions and may vary for specific products.

How does shipping work?

At Pufino.com, we partner with global merchants and top-quality artisanal craftsmen to bring you the best prices and innovative products. This means your order could be shipped from anywhere in the world. We primarily use shipping methods such as USPS and FedEx. Due to direct shipping from our partners and high demand for many of our products, your item(s) may take 7-12 business days to arrive. If you purchase different items, you may receive multiple packages. Don't worry if it doesn’t arrive right away; we provide tracking numbers with every order.

How can I return a product?

Please refer to our Return Policy. If you need further assistance, feel free to email us at info@pufino.com.

How quickly will you respond to my message?

We aim to maintain some of the fastest response times on the web. Typically, we respond to queries within 1-3 hours, but please allow up to 24 hours during weekends or holidays. We guarantee excellent customer support!